Effective Date: August 2025

This Client Service Agreement (“Agreement”) is entered into between the client (“Client”) and Totsi Island Properties Group I.K.E., operating as Havenbach (“Company”). It governs the terms of engagement for global mobility, immigration, citizenship, and related consultancy services provided through havenbach.com.

1. Scope of Services

Havenbach offers:

• Advisory services for citizenship, residency, and investment migration

• Preparation and submission support for government applications

• Legal relocation support, employer matching, and third-party coordination

• Informational tools, program insights, and strategic mobility planning

Services vary depending on the selected country, program type, and client needs. No legal, tax, or immigration advice is given unless expressly stated.

2. Client Obligations

The Client agrees to:

• Provide accurate, truthful, and complete information during onboarding and throughout the engagement

• Cooperate with all documentation, verification, and due diligence requests

• Pay all agreed fees according to the selected service plan

• Notify Havenbach of any material changes (e.g. legal status, contact details, program requirements)

3. Fees & Payments

Fees are communicated prior to engagement and may include:

• Fixed consultancy fees

• Government or third-party processing fees

• Optional add-ons (translations, apostilles, fast-track options)

All payments are non-refundable unless otherwise stated in our Refund & Cancellation Policy. Work begins only after fees are received in full or as agreed.

4. Service Timeline

Timelines vary depending on program type, document readiness, and third-party response times. While Havenbach aims for efficiency, all services are subject to government review periods, legal processes, and approval discretion.

Delays caused by Client inaction, incomplete documents, or inaccurate disclosures are not the responsibility of Havenbach.

5. Confidentiality

All information shared by the Client is treated as confidential and processed in accordance with our Privacy Policy and applicable data protection laws. Havenbach will not share Client data with unauthorized third parties without consent, unless required by law.

6. Limitation of Liability

Havenbach acts as a facilitator and preparatory service provider. We do not guarantee approvals, issuance of permits, or outcomes. The Client accepts all legal risk and governmental discretion.

To the maximum extent permitted by law, Havenbach is not liable for:

• Rejections, delays, or denials by immigration or government bodies

• Losses arising from misinformation, omissions, or changes in laws

• Indirect, incidental, or consequential damages of any kind

7. Termination

Either party may terminate the agreement with written notice. Fees paid are non-refundable unless otherwise stated. Havenbach may terminate immediately if the Client:

• Provides false or fraudulent information

• Violates any applicable laws or regulations

• Breaches the terms of this agreement or associated policies

8. Governing Law

This Agreement is governed by the laws of Greece, with jurisdiction in Chania, Crete. In case of disputes, both parties agree to pursue resolution in good faith before initiating legal action.

9. Contact

📧 Email: [email protected]
📞 Phone (GR): +30 698 3200 953
📞 Phone (AL): +355 68 60 80 345

By engaging with Havenbach, the Client acknowledges and agrees to the terms outlined in this Agreement, as well as all referenced policies including our Privacy Policy and Terms & Conditions.